Sometimes in life, all you have to do is ask for what you want. Even if you’re audacious enough to want it for free.
I didn’t know this until one day a while back I decided to try it. I was fed up with my new stroller search. I had finally found one I absolutely loved, but Babies R Us was only going to let me order it online and ship it to my house. It was on sale, but a smart competitor put theirs on sale for the exact same price. They weren’t charging shipping. And Babies R Us told me that they wouldn’t either, as long as I spent $99. Then I found out that the free shipping didn’t apply to certain items, like my stroller. (I’ve found a lot of their “sales” to be like that.) I had gift cards, or I would have just bought from their competitor.
I really didn’t want to pay shipping. So I called their customer service line. I told them my situation. And I told them what I wanted: for them to remove the shipping charge. I said it totally nicely despite the fact that I was totally frustrated. This customer service rep deserves a gold star or a raise or something. She salvaged the sale by giving me the free shipping without sounding like I was making her day harder (which I undoubtedly was.)
I felt pretty good when I hung up the phone. I decided to try something else. I was on a roll.
I had a breastpump that kept getting mildew in the tubing. I had cleaned with soap, rinsed with water, tried to dry with alcohol. I kept the pump on with the bottles off after I was done. I had done everything I could and the mildew kept coming back. It wasn’t a problem I had had since day one. It was a relatively recent development. So I called the manufacturer. I asked if they could replace the tubes for me free of charge. She told me how to clean them. She told me to leave the pump on after I was done. She asked me how many handles my carrying bag had. Then she gave me my order number, sending me new tubes for free.
This was a really good day for me. Maybe I should have kept going while I was on fire. But I’ve found the lesson applies to all aspects of life; not just scoring deals. If we ask for what we want, the worst we can hear is “no.” If we keep our desires secret, the best we can hope for is a continuation of the status quo.